What personal information do we collect?
The personal information we collect is generally limited to:
name and contact details;
any communications we have.
However, we may also collect:
information about how you use our website, via third parties.
How do we collect your personal information?
The main way we collect personal information is when you voluntarily provide it to us. This may occur when you fill out forms on our website, such as sign-up or intake forms, or when you communicate with us via phone calls, emails, or social media.
On occasion, we may also receive personal information from third parties, such as analytics or advertising platforms. We take reasonable steps to ensure that your information is kept safe and secure at all times.
We also use cookies and similar technologies on our website. These small data files help our website function properly, improve security, and enhance your user experience by remembering your preferences and tracking page visits. This allows us to analyse website performance and improve our services.
Third-party platforms may also use cookies, web beacons, or similar technologies to collect information about your browsing behaviour.
Why do we collect your personal information?
We need your personal information to:
Communicate with you regarding your enquiries
Send you updates or news if you have opted in (you may unsubscribe at any time)
Operate our business and provide access to our website, products, and services
Comply with legal and regulatory obligations, including record-keeping requirements
We may also use personal information in an aggregated or de-identified form to analyse website traffic, improve our services, and enhance your overall experience.
You can opt out of certain data collection practices by adjusting your privacy settings or opting out directly.
You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
For example, to manage Facebook advertising preferences, you may visit the Facebook Help Centre and update your ad preferences.
When do we disclose personal information
We take reasonable precautions to protect your personal information from misuse, loss, or unauthorised access. Access is limited to authorised personnel only, and information is retained in accordance with applicable legal requirements. When personal information is no longer required, it is securely destroyed.
We generally do not disclose your personal information unless:
You have given consent
Disclosure is required by law
Disclosure is necessary to provide our services
In some cases, we may disclose information to trusted third-party service providers, such as analytics platforms, data storage providers, payment processors, or customer support tools. These providers are engaged solely to support our business operations and are required to comply with applicable privacy laws.
We do not sell, rent, or share personal information with third parties for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers solely to support essential business functions, such as customer service, system operations, or communication delivery.
All other use cases expressly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
How can you access or delete your information?
If you wish to access, correct, or request deletion of your personal information, please contact us using the communication channel provided on our website. We will respond to your request unless we are legally required to retain the information.
If you have concerns about how your personal information is handled, you may also lodge a complaint with the U.S. Federal Trade Commission (FTC) by visiting www.ftc.gov or calling 1-877-FTC-HELP (1-877-382-4357).